Last updated: 1 June 2026
The casino lounge at Hotel Resort London is strictly accessible to individuals aged 18 years or older. Identification is checked at the entrance, and entry will be refused without valid proof of age.
Hotel Resort London is first and foremost a hotel, and its casino lounge is designed as a small, considered part of a wider hospitality experience rather than a primary attraction. We are committed to providing this space in a way that supports responsible enjoyment for adult guests, and to making information and support readily available to anyone who may need it.
We encourage all guests to reflect honestly on their time in the lounge. Signs that gambling may be becoming a concern can include spending more time or money than intended, chasing losses, or feeling anxious about play. If any of this feels familiar, we encourage you to take a break and speak confidentially with hotel staff or one of the organisations listed below.
Free, confidential support and information for anyone concerned about their own or someone else's gambling.
gamcare.org.ukIndependent charity providing information, advice and support around gambling in the UK.
begambleaware.orgA free service enabling individuals to place limits on their access to UK-regulated gambling products.
gamstop.co.ukAny guest who wishes to take a break from the casino lounge, either for a single evening or on an ongoing basis, may speak to our concierge or duty manager in confidence. We will make reasonable arrangements to support such a request during your stay.
We do not direct any marketing relating to the casino lounge toward individuals under the age of 18, and we do not knowingly target individuals who have expressed a wish to limit their gambling activity.
If you have any questions about this policy, please contact us at supp@hotelresortlondon.com.
